Cancellation & Refunds Policy

Please note:

  • Courses and accommodation may be postponed for up to 12 months from original start date without penalty. Annual price increases will not affect postponements or credit notes isued.
  • If a student postpones or receives a credit note for a low season service, but re-books in high season, the balance of the high season service will be invoiced.
  • If a student postpones or receives a credit note for a high season service, but re-books in low season, the balance of the low season service will be refunded
  • All sending bank charges will be deducted from approved refunds
Reason for cancellation BEFORE course start date
Credit note for remaining weeks and/or unused services Refund conditions
Visa refused – refusal letter supplied N/A Full refund less €100
Suspension of visa issuance from an embassy Credit Note valid for 12 months Full refund less €100
COVID19 travel restrictions in student’s home country which were not in place at the time of booking, e.g. No overseas travel allowed or no flights to Ireland available Credit Note valid for 12 months Full refund
COVID19 entry restrictions to Ireland which were not in place at the time of booking, e.g. No travel allowed into Ireland for students from certain countries (red list) for a temporary period. (Currently there is no red list, all nationalities may travel to Ireland, if they quarantine for 14 days after arrival) Credit Note valid for 12 months Full refund
Student’s country of origin was on green list at the time of booking but was removed prior to course start date, i.e. now requiring a 14-day quarantine. (See current green list here 01/09/2020 ). Credit Note valid for 12 months Full refund
Course moved online prior to travel due to COVID19 restrictions (i.e. national lockdown, regional lockdown, outbreak of COVID19 in the school): Credit Note valid for 12 months Full refund
Any other reason not outlined above, more than 1 week before arrival Credit Note valid for 12 months Full refund
less €200 pp
Any other reason not outlined above, less than 1 week before arrival Credit Note valid for months Full refund
less €500

 

Reason for cancellation AFTER Course start date
Credit note for remaining weeks and/or unused services Refund conditions.
EEA students
Student leaving Ireland, as course has moved online due to COVID19 restrictions (i.e. national lockdown, outbreak of COVID19 in a specific class or in the school)
Credit Note valid for 12 months No refund
Non-EEA students
Student leaving Ireland due to COVID19 restrictions (i.e. national lockdown, outbreak of COVID19 in a specific class or in the school), and doesn’t want to continue course online
Credit Note valid for 12 months No refund
Non-EEA students
Student staying in Ireland, continuing to study online due to COVID19 restrictions, as per immigration requirements (i.e. national lockdown, outbreak of COVID19 in a specific class or in the school)
No credit note No refund
Any other reason not outlined above A credit note may be given at the discretion of the school Directors No refund

If you have any doubt or question, please, email us at info@isi-ireland.ie