{"id":13328,"date":"2024-07-29T11:28:55","date_gmt":"2024-07-29T10:28:55","guid":{"rendered":"https:\/\/studyinireland.ie\/?page_id=13328"},"modified":"2026-10-23T16:48:56","modified_gmt":"2026-10-23T15:48:56","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/studyinireland.ie\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Terms and Conditions<\/h1>\n\t
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English Language Programmes: Cancellation and Refund Policy<\/h2>\n

1. Who this policy applies to<\/h3>\n

This policy applies to all students booking English language programmes with ISI Dublin, including EU and non-EU students.<\/p>\n

The specific provisions for visa refusal, refusal of entry into Ireland and refusal to renew immigration permission take priority over the general cancellation provisions where applicable.<\/p>\n

Nothing in these terms limits a student\u2019s statutory rights.<\/p>\n

2. How to cancel or request a refund<\/h3>\n

To request a refund, complete our online Refund Request Form<\/a>.<\/p>\n

For assistance, or if you cannot access the form, contact:<\/p>\n

Rachel Sheridan, Accounts Department<\/strong>
\nEmail:<\/strong> accounts@isi-ireland.ie<\/a><\/p>\n

Provide your booking details, reason for requesting a refund and relevant supporting documents. For immigration-related refusals, provide the official refusal notification.<\/p>\n

Cancellation notice is calculated from the date ISI first receives your written cancellation, whether through the form or by email. Completing the form later does not restart the notice period or refund deadline.<\/p>\n

Tuition cancellation periods are measured against the booked course start date. Accommodation cancellation periods are measured against the booked check-in date.<\/p>\n

ISI will explain the refund decision and provide a breakdown of any deductions. Refunds will normally be returned to the original payer using the original payment method.<\/p>\n

3. General tuition cancellations<\/h3>\n

These rules apply to all students, except where the specific immigration-refusal provisions below apply.<\/p>\n\n\n\n\n\n\n
When ISI receives your cancellation<\/th>\nTuition refund<\/th>\n<\/tr>\n
At least four weeks before the booked course start date<\/td>\nTuition fees paid, less \u20ac200<\/td>\n<\/tr>\n
Less than four weeks before the booked course start date, but before the course starts<\/td>\nTuition fees paid, less \u20ac500<\/td>\n<\/tr>\n
On or after the booked course start date<\/td>\nNo standard tuition refund<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

A deduction will never exceed the tuition fees paid.<\/p>\n

Cancellation charges reflect work already undertaken and commitments made for the booking, including application processing, student correspondence, arrival planning, teaching arrangements and classroom capacity.<\/p>\n

The no-refund provision applies to voluntary withdrawal both shortly after the start date and later during the programme. Examples include changing personal plans, returning home early, finding employment, transferring to another school or choosing not to attend.<\/p>\n

This provision remains subject to statutory rights, the immigration-refusal provisions below and the exceptional-circumstances review.<\/p>\n

4. Visa refusal and refusal of entry into Ireland<\/h3>\n

If your application for an Irish study visa is refused, or you are officially refused entry into Ireland to attend your booked programme, ISI will refund the fees paid for the booking, less a single \u20ac100 administration charge<\/strong>.<\/p>\n

This charge includes the application fee; no additional application or general tuition cancellation charge will be deducted.<\/p>\n

Accommodation fees paid to ISI will be refunded in full.<\/p>\n

Provide the official refusal notification so that ISI can verify the decision. Refunds will be issued within 20 working days of the refund request or refusal decision being communicated to ISI<\/strong>. ISI will request any necessary supporting information promptly.<\/p>\n

Working days exclude Saturdays, Sundays and Irish public holidays.<\/p>\n

5. Refusal to renew immigration permission<\/h3>\n

If your application to renew student immigration permission is refused before the booked course starts<\/strong>, tuition fees paid will be refunded less a \u20ac50 administration charge<\/strong>, upon presentation of official evidence of refusal.<\/p>\n

If the booked course has already started, no standard tuition refund applies. This is ISI\u2019s cancellation policy and remains subject to statutory rights and the exceptional-circumstances review.<\/p>\n

Eligible refunds under this section will be issued within 20 working days of receipt of the refund request<\/strong>.<\/p>\n

6. Accommodation cancellations<\/h3>\n

The following general accommodation conditions apply unless the immigration-refusal provisions above or statutory rights require otherwise.<\/p>\n

ISI Dublin residence accommodation, Stoneybatter<\/h6>\n