{"id":5532,"date":"2020-09-04T11:26:30","date_gmt":"2020-09-04T11:26:30","guid":{"rendered":"https:\/\/studyinireland.ie\/?page_id=5532"},"modified":"2024-07-29T12:57:44","modified_gmt":"2024-07-29T11:57:44","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/studyinireland.ie\/en\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"

Complaints Procedure<\/h1><\/div><\/div><\/div><\/div>
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We are committed to providing the highest level of customer care. If you do have a complaint, please report this as indicated below:<\/span>\u00a0<\/span><\/p>\n

Stage 1<\/span><\/b><\/h2>\n

If you are unhappy about any aspect of our service, please contact the following ISI Dublin staff:<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Students currently studying at one of our adult schools<\/span><\/b><\/h3>\n

Please contact the school Reception and ask to speak to the Academic Manager or the School Director<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Students (or parents of students) currently studying at one of our Young Learner schools<\/span><\/b><\/h3>\n

Please contact the Junior Programme Manager or the School Director\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Participants currently studying on the ISI Dublin HSP Programme<\/span><\/b>\u00a0<\/span><\/h3>\n

Please contact your HSP Coordinator\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Students who have not yet arrived or who have already left ISI Dublin\u00a0\u00a0<\/span><\/b>\u00a0<\/span><\/h3>\n

Please contact our team by email <\/span>info@isi-ireland.ie<\/span><\/a> or telephone: +353 (0) 1 872 7888<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Stage 2<\/span><\/b><\/h2>\n

Most problems are resolved quickly and informally but if students (or parents) are dissatisfied with the outcome of their concerns, they should write to:<\/span>\u00a0<\/span><\/p>\n

The Director<\/span>
\n<\/span>4 Meetinghouse Lane,<\/span>
\n<\/span>Mary\u2019s Abbey,<\/span>
\n<\/span>Dublin 7<\/span>
\n<\/span>D07 VY06<\/span>
\n<\/span>Ireland<\/span>\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

We are committed to providing the highest level of customer care. If you do have a complaint, please report this as indicated below: <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"categories":[2758],"tags":[],"class_list":["post-5532","page","type-page","status-publish","hentry","category-policies"],"_links":{"self":[{"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/pages\/5532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/comments?post=5532"}],"version-history":[{"count":7,"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/pages\/5532\/revisions"}],"predecessor-version":[{"id":13372,"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/pages\/5532\/revisions\/13372"}],"wp:attachment":[{"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/media?parent=5532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/categories?post=5532"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/studyinireland.ie\/en\/wp-json\/wp\/v2\/tags?post=5532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}